# I forgot my password

If you forgot the password, please follow these steps:

Step 1: Tap on "Forgot Password" on the Sign-in/Sign-up page

![](/files/Cb5sI2wKimjdfaLLBmGO)

Step 2: Enter the email address you used to create the account 

Step 3: Press the "Continue" button below.

Step 4: We will send you an email with instructions to reset the password. Please click on the link in the email and choose a new password

Step 5: Once done, please come back to the app and enter the email address , new password and then click "Continue" button. 

You are now logged in the app.

{% hint style="danger" %}
If the above process doesn't work for you, please follow the guidelines below
{% endhint %}

If the above automated process to reset the password doesn't work for you, please reach out to us through "Trouble Sign in" link on the [Sign-in](/v1.9/sign-in-and-signup/how-to-sign-in.md) screen in the app


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.