# My subscription is not updated All purchases are handled by Apple. Mostly, it just take seconds after purchase that your subscription information is added to our server against your account. However, in certain case, depending on jurisdiction or payment type - your subscription information is not updated on our server. In this case, the app keep trying to add the information to server. But to make your account active as soon as possible, please fill out and submit this form: After receiving the submitted form, we will manually add the subscription against your account. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.oldtimeradioshows.co/v1.9/subscription-cost/my-subscription-is-not-updated.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.