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OTR Shows
OTR Support v 1.9
OTR Support v 1.9
  • OTR Support
  • âš¡Database Migration Announcement
  • Sign-in & Signup
    • How to Sign up
    • How to Sign in
    • I forgot my password
  • Subscription Info
    • Free trial
    • How much it cost
    • Checking subscription information
    • My subscription is not updated
    • Renewing Subscription
  • Features
    • How to browse shows
    • How to search show by keyword
    • How to add a show to favorite
    • How to listen episodes
    • Audio player settings
    • How to add an episode to favorites
    • How to download episodes
    • How to delete episodes
    • Sleep timer
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  1. Subscription Info

My subscription is not updated

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Last updated 4 years ago

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All purchases are handled by Apple. Mostly, it just take seconds after purchase that your subscription information is added to our server against your account.

However, in certain case, depending on jurisdiction or payment type - your subscription information is not updated on our server. In this case, the app keep trying to add the information to server. But to make your account active as soon as possible, please fill out and submit this form:

After receiving the submitted form, we will manually add the subscription against your account.

https://forms.gle/NsjZra2fqE5Nkwv89