I forgot my password
If you forgot the password, please follow these steps:
Step 1: Tap on "Forgot Password" on the Sign-in/Sign-up page
Step 2: Enter the email address you used to create the account
Step 3: Press the "Continue" button below.
Step 4: We will send you an email with instructions to reset the password. Please click on the link in the email and choose a new password
Step 5: Once done, please come back to the app and enter the email address (or username), new password and then click "Continue" button.
You are now logged in the app.
If the above process doesn't work for you, please follow the guidelines below
If the above automated process to reset the password doesn't work for you, please request a temporary password by sending an email to [email protected]
Please make sure to send the email from the same email address that is used to create the OTR account.
Copy link